Privacy Policy
Last Updated: 2/5/2026
Important: MyHealthAlly is a health navigation and concierge platform. Medical services are provided by independent, licensed practices.
Introduction
MyHealth Ally ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.
Information We Collect
Personal Health Information
We collect health information that you provide to us, including:
- Medical history and conditions
- Medications and prescriptions
- Vital signs and health measurements
- Messages and communications with your care team
- Appointment information
- Insurance information
Personal Information
- Name, date of birth, contact information
- Account credentials
- Payment information (processed securely through Stripe)
- Device information and usage data
How We Use Your Information
We use the information we collect to:
- Provide healthcare services and coordinate care
- Process payments and manage billing
- Communicate with you about your care
- Improve our services and user experience
- Comply with legal obligations
- Protect against fraud and abuse
Information Sharing and Disclosure
We may share your information with:
- Your healthcare providers: To coordinate your care
- Service providers: Third parties who assist in operating our services (under strict confidentiality agreements)
- Legal requirements: When required by law or to protect rights and safety
- Business transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal health information.
Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security assessments and updates
- Compliance with HIPAA security requirements
Your Rights
You have the right to:
- Access and receive a copy of your health information
- Request corrections to your information
- Request restrictions on how we use or disclose your information
- Request confidential communications
- File a complaint if you believe your privacy rights have been violated
- Delete your account and data (subject to legal retention requirements)
Contact Us
If you have questions about this Privacy Policy, please contact us:
Privacy Officer
MyHealth Ally
[Contact Information]